1. Acceptance of these terms
By creating an account, signing in to or using Tourist Guide SA, you agree to these Terms of Use and our Privacy Notice. If you do not agree, do not use the service.
The service is intended primarily for tour guides and authorised users who are able to enter into a binding agreement.
2. Guide accounts and approval
Guide accounts may require email confirmation and approval before access to tour-management features is enabled. You must provide accurate registration information and keep your account details reasonably up to date.
You are responsible for keeping your password and device access secure and for activity under your account. Do not share credentials with unauthorised persons.
3. Acceptable use
You may use Tourist Guide SA for legitimate tour-planning, guide-management and related business purposes. You must not:
- use the service unlawfully or to facilitate harmful, fraudulent or abusive activity;
- attempt to bypass account restrictions, security controls or access controls;
- upload information you have no right or lawful reason to process;
- interfere with the service, probe for vulnerabilities or misuse guest-sharing links;
- copy, reverse engineer or commercially exploit the service except as permitted by law or written agreement.
4. Your tour and guest data
You remain responsible for the accuracy, legality and appropriateness of information you enter into tours, itineraries, tourist records, rooming lists, reports and guest-sharing features.
Where you enter personal information about tourists or guests, you confirm that you have a lawful basis or appropriate authority to do so and that you will only use the information for legitimate tour-related purposes.
Keep your own operational records where required. Tourist Guide SA is a productivity tool and should not be treated as the only record for information that must be preserved for regulatory, safety or business-continuity reasons.
5. Maps, places and third-party services
Some features rely on third-party services such as Google Maps/Places, email providers, hosting or authentication infrastructure. Availability and results from those services may change and are subject to the relevant provider's terms.
Map results, place information, directions and travel estimates are aids only. Guides remain responsible for route safety, road conditions, permissions, local rules, operating hours and professional judgement.
6. Pilot, trials and future subscriptions
The current service may be offered as a pilot with approval rules, trial periods or other access limits. Pilot functionality may change as we test and improve the product.
If paid subscriptions are introduced, pricing, billing terms and renewal/cancellation rules will be presented separately before a user is charged. The pilot itself does not create a promise that any particular future feature or price will remain unchanged.
7. Availability and changes
We aim to keep the service available and useful, but we do not guarantee uninterrupted or error-free operation. Maintenance, network issues, third-party outages, device limitations or pilot changes may temporarily affect functionality.
We may modify features, correct errors, improve security or change pilot functionality where reasonably necessary.
8. Professional responsibility and limitation
Tourist Guide SA assists with planning and administration; it does not replace a guide's professional judgement, legal duties, emergency planning, passenger safety responsibilities or compliance obligations.
To the extent permitted by law, Tourist Guide SA is provided on an "as available" basis and we are not responsible for indirect or consequential loss arising from reliance on incorrect user-entered data, third-party maps/services, connectivity failures or use outside the intended purpose.
Nothing in these terms excludes liability that cannot lawfully be excluded under South African law.
9. Suspension, cancellation and deletion
We may suspend or restrict an account where reasonably necessary for security, non-payment after paid subscriptions are introduced, material breach of these terms, abuse or unlawful activity.
Users may request account deletion through the available account tools. Deletion is processed according to the Privacy Notice and may be subject to lawful retention requirements.
10. General terms
These terms are governed by the laws of the Republic of South Africa. If any provision is found unenforceable, the remaining terms continue to apply.
We may update these terms as the service develops. Material changes will be reflected by updating the date shown on this page and, where appropriate, by providing additional notice.
Questions about these terms can be sent to info@touristguidesa.online.