Contact support
For pilot support, account questions or technical problems, email the Tourist Guide SA team.
Never send your password. If a screenshot contains tourist or guest information, remove or blur anything that is not necessary for the support request.
Account access
New guide account
Create your account in the web app, confirm your email, then wait for Master approval. Tour-management access becomes available after approval and according to the pilot access rules.
Open web app →Forgot password
Use the Forgot password option on the sign-in screen. Follow the secure link in the recovery email and set a new password.
Reset through sign in →Android pilot app
The Android pilot APK is available from the official Tourist Guide SA download page. Because the pilot APK is installed directly rather than through Google Play, Android or Play Protect may display an installation warning.
Only install the APK downloaded from the official Tourist Guide SA website. You do not need to disable Play Protect.
Maps and Google Places
If place search or maps do not load, first confirm that the device has an internet connection. Close and reopen the app, then try the search again. Route and place information comes from third-party map services and can occasionally be unavailable or incomplete.
Account deletion
A guide can submit an account-deletion request from the app. A Master reviews the request before permanent deletion is completed. Once the deletion is approved and processed, the guide account and associated active application data are removed according to the Privacy Notice.
If you submitted a deletion request by mistake, contact support as soon as possible before it is approved.
Report a problem
To help us troubleshoot quickly, include:
- what you were trying to do;
- what happened instead;
- whether you were using the web app or Android app;
- the app version if known;
- a screenshot of the error, with unnecessary personal information removed.